LINE OA, Facebook, Instagram and your website flow into a single queue. Your team sees at a glance which chats the AI is handling, which are waiting for a person, and which already have everything needed for a booking.
From the real system — chat list · conversation · customer detailsAll demo data, no real patient information
AIBSample Medical ClinicAIB Clinic · Chat management
Chats 3BookingsContentBot knowledgeStatsSettings
N
KKanya Srivattana LINE · Returning customerTeam is handling
Today · 9 September 2026
Customer
Is 2 pm tomorrow still free? I'd like a brightening laser.
Answered by AI
Yes, 2:00 pm tomorrow is still open. Could I have your name and phone number to confirm the slot?
Customer
Kanya, 08x-xxx-4471
Booking from this conversationBrightening laser · Tomorrow 2:00 pmPending
Nan · Clinic team
I've taken over from the AI. Your slot tomorrow at 2 pm is confirmed.
Replying to Kanya on LINE · customer sees the clinic nameType a message…
4 channelsin one queue
1 chat = 1 ownersee whether the AI or a person is on it
Chat → bookingnothing slips between team members
From many inboxes to one queue
No more remembering which chat is in which app
Your team opens one screen and starts with the chats that need attention. New messages from every channel are sorted by time, with the channel name, status and unread count.
Search by name, message or phone number
Filter to chats waiting for a person or still unread
Works on desktop or mobile, without sharing channel account passwords
LINE OAFacebookInstagramWebsite
One inboxQueue · filter · search
AI and your team hand off cleanly
Every chat shows clearly who is handling it
The AI answers general questions first, 24 hours a day. When an admin replies, the system pauses the AI in that chat only. Every other chat keeps running as normal.
Price haggling, side effects or unhappy patients go to a real person
Your team sees when someone else is in the same chat, so fewer double replies
One button hands the chat back to the AI
KKanya Srivattana LINETeam is handling
Answered by AI
Having two procedures on the same day needs an assessment from our doctors first.
Handed off to the clinic team
Nan · Clinic team
Hi, this is Nan taking over from the AI. The doctor will assess you before the treatment.
From conversation to front desk
Name, phone and preferred time become a booking
Once the AI has collected everything, the system creates a booking in the same conversation for your team to review. Staff don't have to copy details into a group chat or onto paper.
Open the booking straight from the chat
Separate statuses: pending, confirmed, rescheduled or cancelled
Your team sees the chat history before calling or confirming
Booking from this conversationDetails pulled in for your team to review
Service
Brightening laser
Date and time
10 Sep · 2:00 pm
Contact
Kanya · 08x-xxx-4471
PendingConfirm booking
More than a chat screen
Your clinic team keeps working in the same system
BookingsSee the queue and what needs confirmingBot knowledgeUpdate prices, promos and service detailsBot learningCollects questions it can't answer yetTeam accessAdd or remove users one by one
The unified inbox is included in the monthly fee on every plan, with no extra charge per team member — See pricing
What clinics ask about the unified inbox
Do we have to move away from our LINE OA or Facebook page?
No. Your LINE OA, Facebook page and Instagram stay yours, exactly as they are. We connect them so incoming messages also show up in the unified inbox. Patients keep messaging the channels they already use, and your admins can keep the original apps open alongside it if they want. Nobody is forced to stop using them.
If several admins are watching at once, will they reply over each other?
The system prevents that. When someone is typing a reply in a chat, anyone else who opens the same chat sees it right away. This happens a lot at clinics where several people watch the page, and the patient ends up with two different answers from two people in the same minute.
Can the bot stop replying in just some chats?
Yes, and you don't even need to press anything. As soon as an admin replies in a chat, the bot pauses in that chat automatically. One button hands it back to the bot whenever you're ready. The bot keeps answering every other chat as normal. Nothing is switched off system-wide.
How much can staff see?
The clinic owner adds and removes staff accounts. Every account is locked to its own clinic and cannot see any other clinic's data, whether through the screens or behind them. When someone leaves, you remove their access immediately, without changing the password for the whole LINE OA.
Can we use the inbox alone, without the bot?
You can, but honestly it isn't worth it. What you pay for is the AI Bot that answers on your admins' behalf. The unified inbox comes with it and isn't sold separately. If all you want is a unified inbox, there are cheaper tools on the market, and our team will tell you so in the first call.
Will old messages from before setup come in too?
No. The inbox starts from the day each channel is connected. Your older history stays intact in each channel's own app and isn't lost.
See the real inbox before you decide
In a demo, our team shows you the live screen and can connect the channels your clinic already uses, so you see how the messages come together.
